Refund Policy

1. Overview

This Refund Policy explains how refunds work for (a) your paid Zendt software subscription and (b) payments your clients make on invoices you send through Zendt. These are separate flows with different timelines and rules.

Zendt is invoicing and income-tracking software. We do not hold, move, or have custody of client funds. Invoice payments are processed by Zwitch, an RBI-authorized payment aggregator regulated by the Reserve Bank of India (RBI).

2. Part A — Zendt subscription refunds

This section applies to fees you pay Zendt for access to the software (Starter, Pro, Business, or annual plans as shown on our pricing page). Paid subscriptions will become available when Zendt launches publicly.

2.1 Seven-day satisfaction guarantee

If you subscribe to a paid Zendt plan for the first time and are not satisfied, contact us within 7 calendar days of the charge. Eligible first-time subscription payments are refunded in full to the original payment method.

2.2 Processing time

Approved subscription refunds are typically credited within 7–10 business days, depending on your bank or card issuer.

2.3 Cancellations

You may cancel your subscription at any time from your Zendt account once billing is available, or by emailing hello@zendt.in. Cancellation stops future billing at the end of the current billing period. We do not provide prorated refunds for unused time in a billing cycle unless required by applicable law.

2.4 Non-refundable situations

• Subscription periods already substantially used beyond the 7-day guarantee window
• Renewal charges where you did not cancel before the renewal date
• Requests arising from misuse of the Service or violation of our Terms
• Third-party payment gateway or bank fees that Zendt does not control

3. Part B — Client invoice payment refunds

This section applies when your client pays an invoice through Zendt and a refund needs to be issued to that client. You, as the freelancer or merchant of record, initiate the refund. Zendt provides the interface; Zwitch processes the reversal with the client's bank or card network.

3.1 How invoice refunds work

Once you initiate a refund through Zendt (when available) or by contacting us, the request follows a structured journey:

• Request — you submit the refund amount against a settled invoice payment
• Validation — the payment partner verifies eligibility and settlement status
• Bank batch — the refund is queued with the banking network
• Completion — funds are returned to your client's original payment method

3.2 Refund timelines

• Successful payments: once a refund is successfully initiated, processing typically takes 5–7 business days to appear in the client's account, in line with Zwitch's payment infrastructure timelines.
• Failed or duplicate transactions: where a payment did not complete successfully, automatic reversal is initiated in accordance with RBI payment-aggregator guidelines, typically within 1 working day (T+1).
• Partial refunds: supported where the original transaction was successfully settled. You may refund part or all of an invoice payment.

3.3 Eligibility

Refunds can generally be initiated only for transactions that were successfully completed and settled. Refunds may not be available for transactions that are still pending, already fully refunded, or outside the settlement window permitted by the payment partner. Zendt will show refund status in the Service where available.

3.4 What Zendt does not refund

• Zendt subscription fees (see Part A above)
• Disputes between you and your client about work quality, scope, or deliverables — these are commercial matters between you and your client
• Payment-aggregator or bank charges deducted from the original transaction, where those fees are non-reversible under network rules

3.5 Chargebacks and disputes

If a client raises a chargeback or payment dispute with their bank, the case is handled under the card network's dispute process. Zendt and Zwitch may request supporting documentation from you. Outcomes are determined by the payment network and applicable regulations, not solely by Zendt.

4. How to request a refund

Subscription refunds: email hello@zendt.in from your registered account email with your name, plan, charge date, and reason for the request.

Invoice payment refunds: initiate the refund through Zendt against the relevant paid invoice when the Service is available. If you need help, contact hello@zendt.in with the invoice ID and payment reference.

5. Grievance redressal

We aim to acknowledge refund and billing queries within 2 business days and resolve them within 5 business days where possible, in line with RBI grievance norms for payment-related services.

Email: hello@zendt.in · Contact page

6. Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes to subscription refund terms will be communicated to active subscribers where required.